Help & Advice

We have prepared the following information to help assist you with your orders.

What countries do you ship to?

We deliver worldwide, please see our delivery page for our shipping rates.

If your country is not listed on this page, please get in touch and we will do our best to assist you with your order.

How long does delivery take?

Orders are dispatched from our warehouse between 9am-5pm Monday to Friday.

We normally dispatch orders within one working day. However, dispatch time may vary at busier periods such as Christmas.

Once your order has been dispatched, the following delivery estimates apply.

First class delivery:

Royal Mail aims to deliver 93% of 1st class mail the next working day after posting. However, this is not a guaranteed next day service. Typically, 1-2 working days for delivery but this is not guaranteed.

Second class delivery:

Goods will be delivered by Royal Mail usually within 2-5 days after posting. This is not guaranteed and occasionally can take a little longer.

International delivery:

International orders may take between 5-30 working days. Orders may be delayed in getting to you due to having to clear customs.

Is my order tracked?

When orders are sent via Royal Mail, you will be provided with a tracking number. In some cases this will only update once delivery of your order has been successful or if there's been an attempt to deliver your order.

Higher value orders may also be sent via a tracked service at GWA's discretion.

If applicable, a tracking number will be provided in your shipment email.

Simply enter the provided tracking number into the Royal Mail website

If you have paid for DPD Guaranteed Next Day Delivery please enter your tracking number on the DPD website

Where is my order?

When you place an order, you will receive an order confirmation email. Once your order has been dispatched from our warehouse, you will receive a dispatch email. This means that your order has left our warehouse in the UK and is on it's way to you.

You can also check your order status by logging into your account.

In the event that you have entered your email address incorrectly, please get in touch and we will do our best to assist you.

What does my order status mean?

Unfulfilled - Payment has been received, your order has been received by our warehouse and is being picked and packed for shipping.

Fulfilled -Your order has left our warehouse and is on its way to you. If you have paid for international or GWA Pro tracked delivery, a tracking reference will be provided to you in an email.

I haven't received an order email / shipment email?

Automated ordering and shipment emails are sent to the email address you used when placing your order. If you have not received an order confirmation email, please ensure that you check your junk / spam folder before contacting us about your order.

Please note, if you entered your email address incorrectly when you placed your order or your mailbox is full, you will not receive any emails from us.

Can I amend my delivery address?

We're quick at processing orders to make sure you receive them as soon as possible. Prior to your order being dispatched, we might be able to amend your order details.

However, we cannot amend any details after your order has been dispatched.

It is your responsibility to ensure that your address details are correct when placing your order.

How can I pay for my order?

We accept all major credit cards (Visa, Visa Debit, MasterCard and American express), as well as PayPal and Apple Pay.

When PayPal is selected as a payment, you will be redirected to PayPal, where you will have the option to pay us (Brooks-Hill) using your existing PayPal account or via credit / debit card.

Is shopping on girlswithattitude.co.uk secure?

At Girls With Attitude, we understand how important security is to you. When placing an order, your payment information is encoded using Secure Socket Layer (SSL) encryption technology.

Currencies

By default, all pricing is shown in British Pound Sterling.

If you would like to see the approximate costs of products in US Dollars and Euros, you can select the appropriate currency from the drop-down menu at the top of our website.

The products I have received are incorrect / faulty. What do I do?

If you have received the wrong items / quantity of items in your order or an item was damaged in transit, please let us know via our contact form. If applicable, we’ll either send out a replacement or provide you with a refund.

How can I contact you?

Our customer care team are available Monday - Friday 9am - 5pm (UK time), excluding bank holidays. Please feel free to contact us by your preferred method of communication.

Help Button

Click on the help (?) button on the bottom right hand side of our website and you'll be able to get in touch with our customer service team. Here you'll be able to upload any photos if applicable.

Please also make sure you fill in your order number if applicable.

Contact form:

Please click here to complete our simple web-form. We aim to respond to you within 1 working day.

Postal address:

Please write to us on

Brooks-Hill Ltd.
Unit 2, Orbital 25 Business Park
Dwight Road
Watford 
Herts 
WD18 9DA

Social media:

Please send us a direct message on:

Facebook: https://www.facebook.com/GWALondon/

Please note that the order confirmation / shipment / registration emails are sent from a notification-only email address, please do not reply to these. If you need to contact us, please click here to complete our simple web-form.

Is GWA cruelty free?

GWA is proud to be cruelty free and PETA approved

How do I use a voucher / discount code?

On the checkout page, there is a “discount codes” box. Enter your code in this box and click “apply coupon.” This should then amend your basket total provided that the code is still valid.

Do you offer discount for makeup artists?

Yes, GWA offers discounts to makeup artists.

To apply for a GWA Pro account please click here and fill out the application form.

We aim to process applications within 48hrs.

Please note, once your application has been processed, makeup artists will be required to provide two of the following: Link to official website, Certificate/Diploma, Editorial page with name credit, Union membership card, Program/press material with name.

How do I become a blogger / vlogger?

If you are interested in a collaboration with GWA, please email your details to social [at] girlswithattitude.co.uk, including any links and stats to your social media pages.

Girls With Attitude (GWA) is owned and operated by Brooks-Hill Ltd