Delivery & Returns Policy
If you are not happy with the goods ordered, please return in perfect condition, unused and unopened, including all packaging within 14 days of receipt for a full refund or exchange. This does not apply to Special Offer goods which are non returnable and non refundable unless faulty. This does not affect your statutory rights.
Minimum order value £4.99
Two delivery options are available for retail customers - 1st class and 2nd class Royal Mail delivery.
Delivery is subject to availability of stock.
For orders £20+, Postage and Packing is free of charge when 2nd class delivery is selected. Goods will be delivered by Royal Mail postage usually within 2-5 days. In exceptional cases, please allow up to 14 days for delivery. A 99p fee will apply to orders under £20.
A fee of £3.00 will be charged if you wish to receive your order via 1st Class Royal Mail. 1st class orders that are placed before midday Mon-Fri, will be dispatched on the same day. All items are sent out via Royal Mail. Although Royal Mail aim to deliver 93% of 1st Class mail the next working day after posting, they are unable to provide a guaranteed service.
GWA Pro - All orders are subject to a delivery fee. Recorded 1st class £9.99 and 2nd class delivery £3.99. For GWA Pro accounts outside of the UK, please refer to the international delivery costs shown below.
We will deliver products from your order in one package where possible.
International Delivery Costs:
Australia International Tracked: £14.50
Belgium International Tracked: £12.50
Canada International Tracked £14.50
Cyprus International Tracked: £12.50
Czech Republic International Tracked: £12.50
Denmark International Tracked: £12.50
Finland International Tracked: £12.50
France International Tracked: £12.50
Germany International Tracked: £12.50
Greece International Tracked: £12.50
Hungary International Tracked: £12.50
Italy International Tracked: £12.50
Malaysia International Tracked: £14.50
Netherlands International Tracked: £12.50
New Zealand International Tracked: £14.50
Norway International Tracked: £12.50
Philippines International Tracked £14.50
Portugal International Tracked: £12.50
Republic of Ireland International Tracked: £12.50
Spain International Tracked: £12.50
Singapore International Tracked: £14.50
Sweden International Tracked: £12.50
USA International Tracked: £14.50
International orders may take between 5-14 working days to be delivered. Please note that you may be liable to pay local taxes, customs and import duties that are charged once the parcel reaches the destination country. These charges must be paid by the recipient of the parcel for which GWA cannot accept liability. Please contact your local customs office for more information.
An item is classified as lost by Royal Mail when it is missing for 30 working days to Europe and 35 working days to the rest of the world.
In the unlikely event of a product being damaged during delivery or faulty on arrival, please inform us immediately via the Contact Us page and retain the product in its original packaging. We will make the necessary arrangements to correct the situation. In the event of damaged caused by neglect, accident and misuse by you, no claim will be considered.
Stock that has been reduced in price in the Special Offer section is down to Brooks Hill Ltd. No other offers or promotions will be accepted in conjunction with this offer. Prices can change at any time, but orders placed before a change will be honoured at the original price.
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Events outside our control
We are not liable or responsible for any failure or delay to perform any of our obligations that are caused by events outside our reasonable control.
Packaging is environmentally friendly. The plastic vacuum can be separated from the cardboard carton and recycled, but please check with your local council.
For trade orders, please contact us directly.
If you have any questions, recommendation or suggestions, please get in touch at the Contact Us page.
Last updated April 2017.