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Cruelty-free makeup brand. Free UK delivery on orders over £20 or 99p for orders under £20.

We have prepared the following information to help assist you with your orders.

How can I pay for my order?

We use the following secure payment gateways to take payments.

Credit / Debit Card - Stripe Payments:

Stripe, one of the most reputable & secure payment processors available and allows you to pay by debit / credit card without leaving our website. No debit / credit card information is stored on our servers. All card numbers are encrypted on disk with AES-256.

We accept the following methods of payment: Visa, Mastercard, American Express, JCB, Discover and Diners Club.

Payments made will show on your statement as Brooks-Hill Ltd. In the unlikely event of a dispute, this is handled via stripe.com

PayPal:

Our website provides Paypal as an alternate method to pay for your order. When ordering, you will be redirected to PayPal, where you will have the option to pay us (Brooks-Hill) using your existing PayPal account or via credit / debit card.

Is shopping on girlswithattitude.co.uk secure?

At Girls With Attitude, we understand how important security is to you. When placing an order, your payment information is encoded using Secure Socket Layer (SSL) encryption technology.

Currencies

By default, all pricing is shown in British Pound Sterling.

If you would like to see the approximate costs of products in US Dollars and Euros, you can select the appropriate currency from the drop-down menu at the top of our website.

What countries do you ship to?

We deliver worldwide, please see our delivery page for our shipping rates.

If your country is not listed on this page, please get in touch and we will do our best to assist you with your order.

How long does delivery take?

Orders are dispatched from our warehouse between 9am-5pm Monday to Friday.

We normally dispatch orders within one working day. However, dispatch time may vary at busier periods such as Christmas.

Once your order has been dispatched, the following delivery estimates apply.

First class delivery:

Royal Mail aims to deliver 93% of 1st class mail the next working day after posting. However, this is not a guaranteed next day service. Typically, 1-2 working days for delivery but this is not guaranteed.

Second class delivery:

Goods will be delivered by Royal Mail usually within 2-5 days after posting. This is not guaranteed and occasionally can take a little longer.

International delivery:

International orders may take between 5-30 working days. Orders may be delayed in getting to you due to having to clear customs.

Is my order tracked?

Standard, lower value orders are not sent using a tracked service.

Royal mail tracked delivery is offered to GWA Pro customers and International customers. Higher value orders may also be sent via a tracked service at GWA's discretion.

If applicable, a tracking number will be provided in your shipment email.

Simply enter the provided tracking number into the Royal Mail website

Where is my order?

If you registered an account when you placed your order, you can check your order status by logging into your account.

Alternatively, the status of your order can be checked by visiting the following page and entering your order number, billing last name and email address / post code.

What does my order status mean?

Processing - Payment has been received, your order has been received by our warehouse and is being picked and packed for shipping.

Shipped -Your order has left our warehouse and is on its way to you. If you have paid for international or GWA Pro tracked delivery, a tracking reference will be provided to you in an email.

Ordered / Pending Payment - Your items have not been paid for. This status is usually displayed if you have visited PayPal and have not yet completed your payment details.

I haven't received an order email / shipment email?

Automated ordering and shipment emails are sent to the email address you used when placing your order. If you have not received an order confirmation email, please ensure that you check your junk / spam folder before contacting us about your order.

Please note, if you entered your email address incorrectly when you placed your order or your mailbox is full, you will not receive any emails from us.

Can I amend my delivery address?

Prior to your order being dispatched, we may be able to amend your order details.

However, we cannot amend any details after your order has been dispatched.

It is your responsibility to ensure that your address details are correct when placing your order.

The products I have received are incorrect / faulty. What do I do?

If you have received the wrong items / quantity of items in your order or an item was damaged in transit, please let us know via our contact form. If applicable, we’ll either send out a replacement or provide you with a refund.

How can I contact you?

Our customer care team are available Monday - Friday 9am - 5pm (UK time), excluding bank holidays. Please feel free to contact us by your preferred method of communication.

Contact form:

Please click here to complete our simple web-form. We aim to respond to you within 1 working day.

Postal address:

Please write to us on

Brooks-Hill Ltd.
Unit 2, Orbital 25 Business Park
Dwight Road
Watford 
Herts 
WD18 9DA

Social media:

Please send us a direct message on:

Facebook: https://www.facebook.com/GWALondon/

Please note that the order confirmation / shipment / registration emails are sent from a notification-only email address, please do not reply to these. If you need to contact us, please click here to complete our simple web-form.

Is GWA cruelty free?

GWA is proud to be cruelty free and PETA approved

How do I use a voucher / discount code?

On the checkout page, there is a “discount codes” box. Enter your code in this box and click “apply coupon.” This should then amend your basket total provided that the code is still valid.

Do you offer discount for makeup artists?

Yes, GWA offers discounts to makeup artists.

To apply for a GWA Pro account please click here and fill out the application form.

We aim to process applications within 48hrs.

Please note, once your application has been processed, makeup artists will be required to provide two of the following: Link to official website, Certificate/Diploma, Editorial page with name credit, Union membership card, Program/press material with name.

How do I become a blogger / vlogger?

If you are interested in a collaboration with GWA, please email your details to social [at] girlswithattitude.co.uk, including any links and stats to your social media pages.

Girls With Attitude (GWA) is owned and operated by Brooks-Hill Ltd

© 2017 Brooks-Hill Ltd

Website by Lissori.com

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