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Cruelty-free makeup brand. Free UK delivery on orders over £20 or 99p for orders under £20.

Delivery & Returns

Orders are dispatched from our warehouse Monday - Friday 9am - 5pm (GMT)

All delivery costs are quoted in GBP - British Pounds.

We will deliver products from your order in one package where possible.

Please note that a minimum order value of £4.99 applies.

Shipping

Orders to the UK:

Working days: From Monday to Friday excluding bank holidays

Retail Customers:

ServicePriceEstimated Delivery Time
Royal Mail
1st Class Delivery
£3.00 1 working day after dispatch (not a guaranteed next day service) *
Royal Mail
2nd Class Delivery
£0.99
(Free for orders over £20)
2-5 days after dispatch *

* In exceptional cases, please allow up to 14 days.

GWA PRO Customers:

ServicePriceEstimated Delivery Time
Royal Mail Recorded
1st Class Delivery
£9.99 1 working day after dispatch (not a guaranteed next day service) *
Royal Mail Recorded
2nd Class Delivery
£3.99 2-5 days after dispatch *

* In exceptional cases, please allow up to 14 days.

When GWA Pro orders are dispatched, you will be sent a dispatch email containing a tracking number. To track your order visit [royal mail link] and enter the tracking number you have been given.

1st class orders that are placed before midday Mon-Fri, will be posted on the same day. All items are sent out via Royal Mail. Although Royal Mail aim to deliver 93% of 1st Class mail the next working day after posting, they are unable to provide a guaranteed service.


International Delivery for Retail & GWA Pro Customers

International orders may take between 5-14 working days to be delivered once they have left our warehouse.

Once dispatched, you will be sent a dispatch email containing a tracking number. To track your order visit Royal Mail and enter the tracking number you have been given.

CountryCost
AUSTRALIA £14.50
BELGUIM £12.50
CANADA £14.50
CYPRUS £12.50
CZECH REPUBLIC £12.50
DENMARK £12.50
FINLAND £12.50
FRANCE £12.50
GERMANY £12.50
GREECE £12.50
HONG KONG £14.50
HUNGARY £12.50
ITALY £12.50
MALAYSIA £14.50
NETHERLANDS £12.50
NIGERIA £14.50
NEW ZEALAND £14.50
NORWAY £12.50
PHILIPPINES £14.50
POLAND £12.50
PORTUGAL £12.50
REPUBLIC OF IRELAND £12.50
SPAIN £12.50
SINGAPORE £14.50
SWEDEN £12.50
THAILAND £14.50
USA £14.50

Please note that you may be liable to pay local taxes, customs and import duties that are charged once the parcel reaches the destination country. These charges must be paid by the recipient of the parcel for which GWA cannot accept liability. Please contact your local customs office for more information.

Environmental considerations

Packaging is environmentally friendly. The plastic vacuum can be separated from the cardboard carton and recycled, but please check with your local council.

Returns Policy

If you are not happy with the goods ordered, please return in perfect condition, unused and unopened, including all packaging within 14 days of receipt for a full refund or exchange. This does not apply to Special Offer goods which are non-returnable and non-refundable unless faulty. This does not affect your statutory rights.

In the unlikely event of a product being damaged during delivery or faulty on arrival, please inform us immediately via the Contact Us page and retain the product in its original packaging. We will make the necessary arrangements to correct the situation. In the event of damaged caused by neglect, accident and misuse by you, no claim will be considered.

Events outside our control

We are not liable or responsible for any failure or delay to perform any of our obligations that are caused by events outside our reasonable control.


Updates:

Last updated October 2017

© 2017 Brooks-Hill Ltd

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